Help & Frequently Asked Questions
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That is a great question...one that we unfortunately are not really able to help with. TrackThePack does not handle any of your packages in any form or fashion. We help you track all of your packages in one central place. If you have any questions about the location of your package or an order you placed, you will need to contact the courier or the company you ordered from.
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We officially support Firefox, Safari (including Mobile Safari), Chrome, and Internet Explorer 7 & 8. We do NOT support Internet Explorer 6 or older.
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UPS, FedEx, DHL, USPS, FedEx SmartPost, DHL Global Mail, Canada Post and OnTrac. We're working on getting others added.
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Sure do. You have to be registered and logged in to get your personalized RSS feed.
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We update the status of your packages about twice every hour. Most of the couriers only update their package statuses every 6-12 (some even 24) hours. We cache the status data so that TrackThePack runs faster for you (and everyone else).
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We've created a version optimized for the iPhone and iPod touch users. Just go to trackthepack.com as usual on your device and you'll see the optimized version.
Still don't have the answer you were looking for? Need to report a bug? Use our handy dandy contact form.